Technical Service Analyst

Job description

Harris Corporate IT (CIT) are seeking a skilled Technical Service Analyst to join our growing team on a permanent basis in Plymouth. The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team. This role is primarily support- focused 80% performing support tasks, and 20% performing deployments to the local staff. Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams. Position & Responsibilities: In performing this role your core duties and responsibilities will include, but will not be limited to: Handling support calls, tickets, and Teams meetings with customers to diagnose and resolve application issues Managing bug fixes and software enhancements, using discretion to effect timely solutions that ensure customer satisfaction and minimise downtime Delivering customer training sessions remotely: Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope. Responsible for timely resolution or escalation of technical issues. Suppo...