Senior Product Associate - Client Onboarding - Payments

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Product Senior Associate on a digital product team, you’ll help define and improve client-facing capabilities that make complex tasks feel simple. You’ll partner closely with product, design, engineering, and operations to identify what matters most, translate it into clear requirements, and deliver changes that improve the end-to-end experience. You’re comfortable moving between strategy and detail, and you use AI tools thoughtfully to work faster and communicate better—without sacrificing judgment. Job responsibilities: - Partner with the Product Manager to identify opportunities rooted in client needs and feedback - Frame ambiguous problems clearly and propose practical paths forward, balancing impact, feasibility, and risk - Consider the full journey: anticipate upstream and downstream implications of changes on the overall experience - Support discovery work (research synthesis, journey mapping, and insights) to inform roadmap decisions - Define what “good” looks like and track o...