Senior Production Support Engineer
VyStar Credit Union · Jacksonville, Florida, US
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, a...
Job description
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Senior Production Support Engineer ACCOUNTABILITY STATEMENT: The Senior Production Support Engineer acts as a key technical leader responsible for diagnosing, troubleshooting, and resolving complex application and platform issues across enterprise environments. This role ensures a high quality, reliable support experience by applying best practices in incident management, documentation, escalation workflows, and continuous improvement. In addition to advanced technical support, the role incorporates site reliability engineering (SRE) principles—including proactive monitoring, root cause analysis, automation opportunities, stability improvements, and performance tuning—to increase system resilience and reduce operational toil. The engineer also drives and supports application and infrastructure upgrades, ensuring smoot...