Director, CRM Portfolio Management

Job description

Band Level 6 Location: #LI-Hybrid The Director, CRM (Customer Relationship Management) Portfolio Management leads portfolio strategy, investment governance, and resource allocation for the US CRM transformation—ensuring CRM initiatives are aligned to business priorities and deliver measurable value. This role provides portfolio-level visibility into performance, risks, and tradeoffs, partnering closely with Finance, Product Strategy, Product Management, and IDS stakeholders to balance innovation, transformation, and core operations. This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international). Job Description: Key Responsibilities: - Define and maintain the integrated CRM portfolio strategy and roadmap aligned to business priorities - Lead portfolio resource allocation, capacity planning, and financial coordination (budgeting, forecasting, and investment planning) with Finance and budget owners. - Establish and run portfolio governance (decision rights, funding thresholds, steering forums), enabling timely, value-based prioritization and trade...