Consumer Engagement Representative 1

Job description

Become a part of our caring community The Consumer Engagement Representative 1 plays a key role in Humana's Rx Education/Enrollment team within CenterWell Pharmacy by helping members understand their pharmacy benefit options, supporting members in transitioning from retail to mail-order services when appropriate, and supporting strategic initiatives that elevate consumer experience and drive continuous improvement. This position requires strong communication skills, emotional intelligence, and a passion for helping customers make informed decisions that improve convenience and support better health outcomes. Key Responsibilities: Use your skills to make an impact - Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential. - Use motivational education techniques to guide and inform members during live calls. - Accurately assess customer needs and offer personalized solutions that prioritize ease, care, and health benefit alignment. - Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy. - Adhere to scripting protocols while maintaining a natural, member-c...