Senior Director, User Services

Job description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu . Department: Information Technology Services Job Description: Job Summary: The Senior Director of User Services ensures the organization and delivery of technology resources and services in support of the College’s goals. This position provides overall leadership and direction for the User Services group; sets the direction and path of Smith’s User Services agenda; oversees all User Services resources, services and programs; leads campus-wide change management initiatives; and the promotion of technology support services. Success in this position includes: 1. Smith’s technology support needs are understood and met with appropriate resources and services. The College community has confidence in User Support services, and in their ability to access and use campus technologies in their work. Provided technologies, services and support are timely, relevant, reliable and convenient. 2. The User Services agenda is defined annually (and adjusted as necessary) with a clear direction and path. User Services issues and requirements are included in annual ITS goals and on-going...