MBO / HBO Internship Customer Support

Job description

Gennep | €500–€700 | Start: September 2026 Are you looking for an internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for. YOUR INTERNSHIP ASSIGNMENT: - The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs. - As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience. Your responsibilities may include: - Supporting daily logistics operations (inbound, outbound, and returns) - Assisting with transport planning and communication with carriers - Monitoring and analyzing KPIs (delivery performance, lead times, costs) - Participating in improvement projects within Customer Service & Logistics - Supporting the preparation and impr...