Veterinary Client Care Advisor

Job description

Job Title: Client Care Advisor Salary: £12.71 per hour: Location: Paragon Referrals: Job Type: Full-time, Permanent: Hours: 38 hours per week: Shifts: Monday - Friday 9.30am-5:30pm: 1 in 5 Monday - Friday 12pm - 8pm 1 in 11 Weekends both Saturday and Sunday 8am-5pm ( you would receive the Friday off the week before, you work the weekend and the Wednesday after) We are searching for a passionate individual to join our wonderful Client Care team at Paragon Referrals. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care. Roles and Responsibilities: - Deliver high-quality customer service in person, by phone, and email - Manage referrals, bookings, reception duties, and client enquiries - Support clients with payments, estimates, and insurance queries - Work closely with colleagues and clinical teams - Use practice systems accurately and follow GDPR and company policies - Resolve low-level client complaints - Help improve services and work efficiently Essential Requirements: - Customer se...