Help Desk Specialist

Job description

Reports to: Director of IT Hours Commitment: Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed Overview: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently. This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production. Required Skills: - Strong customer service mindset with a genuine desire to help and serve others - Excellent attention to detail with consistent follow-through - Strong verbal and written communication skills - Ability to manage multiple priorities and stay organized in a fast-paced environment - Resourceful problem-solver with a proactive approach - Strong technical aptitude with ability to learn new systems quickly - Professional, trustworthy, and able to maintain confidentiality Prima...