Community Liaison, Bureau of Childcare

Job description

Job Description The Bureau of Child Care ensures that child care services in New York City operate in compliance with the New York City Health Code and New York State Social Service regulations and are licensed or permitted as required by law. The Bureau routinely monitors child care programs to protect the health and safety of children while in the child care environment and actively works to improve and expand access to high quality programs which support early childhood development and learning. The Bureau seeks to hire a Community Liaison to assist with the Bureau's complaint intake and processing, ensuring prompt and effective responses to all complaints. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Conduct complaint intake calls in a courteous and professional manner and obtain complete, detailed and accurate information from complainants. - Provide information to complainants that is clear and detailed and reflects Bureau policy and procedure. - Review records and data entry of files for the childcare program to ensure compliance with regulations. - Enter required complaint information into databases, accurately, completely and within established time frames including all su...