Key Holder

Job description

A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions. Responsibilities: Customer Experience:  Protect the customer experience in all areas  Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus  Ensure daily monitoring and execution of sales  Provide a friendly and welcoming environment  Maintain a professional appearance consistent with established dress code and image guidelines  Maximize personal sales at all opportunities, including additional sales at cash wrap  Assist in conflict resolution with client issues  Communicate product and customer feedback to managers  Achieve personal SPH goals* People:  Support management team...