Sr Infrastructure Engineer

Job description

The Sr Infrastructure Engineer works under the direction of the Infrastructure Manager and will support our internal operations and customers. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities. JOB DUTIES: - Design, implement, and continuously improve technical solutions that enhance system reliability, performance, and scalability across customer and internal environments - Architect and maintain strong working relationships with customers and internal stakeholders to align technical solutions with business needs - Evaluate, adopt, and integrate emerging technologies into existing infrastructure to drive innovation and operational efficiency - Collaborate cross-functionally to design and deliver solutions, while also independently owning and executing technical initiatives end-to-end - Design and manage structured workflows for task tracking, change management, and operational visibility through ticketing and change control systems - Identify systemic and operati...