Assistant Night Manager

Job description

Job Summary Under the guidance of the Night Manager, the assistant Night Manager is responsible for administering all night audit functions while ensuring guest satisfaction and safety during overnight shift. Role and Responsibilities: - Manages the functions of the Front Office at night, ensuring smooth check in and check out of guests. - Prepares the statistical summaries reporting the daily revenue of each outlet and a final summary with total revenue for the hotel. - Oversees the completion of the Night Audit checklist. Ensures the Night Audit functions are completed and all reports distributed in a timely manner. - Verification and auditing of hotel revenues including credit card and room charges - Liaises with Housekeeping, Maintenance and Security to ensure coordination of room activity. - Supervises the overnight staff in addition to assisting other departments with their operations. - Ensures information and direction are provided to staff to ensure 100% occupancy with few or no relocations. - Communicates information on events or policies to staff. - Posts charges to guest room accounts as required. - Takes reservations as required. - Resolves guest problems and complaint...