Customer Service Representative III

Job description

**This role is not open for submissions from outside staffing agencies** CSR III: What Brought You Here: - Pay Range $20-$25/Hour - Day Shift Hours- 8 AM – 5 PM OT as needed - Benefits starting DAY ONE! Who You Are: Senior level Customer Service Representative that provides customer service support to the organization by telephone, fax, or central workflow systems by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite’s Platinum customer service levels are maintained. What You Will Be Doing: Customer Service Functions - Answer customer service calls within defined key performance indicators. - Manage the process of receiving, preparing, and verifying the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders. - Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments. - Assists i...