Solar Inside Field Service Engineer

Job description

The main objective is to provide electrical and technical services and customer support for aftersales on Ingeteam products. Support will be provided over the phone or at the customer’s site. Acts as primary contact for aftersales questions and is the trusted company representative to solve and resolve technical service questions. RESPONSIBILITIES, FUNCTIONS AND TASKS: Aftersales Support: Travel to customer sites and perform aftersales activities. Travel will be on average 25% of the time or as needed. Serve as the primary point of contact for all technical aftersales questions for assigned projects. Respond to all incoming technical aftersales calls/emails related to Ingeteam product solutions. Work with customers to solve all product issues provided by Ingeteam for site assigned projects. Oversee and manage other Ingeteam and subcontracted technicians during aftersales support. Provide technical guidance to technicians and other team members during commissioning. Resolve by phone, email, screenshare, remote desktop or travel to site to repair or replace damaged equipment. If needed, request assistance from management and corporate service support team. Make sure all documentation...