CRM Build Lead

Job description

We’re looking for a CRM Build Lead to build and run Chip’s in-house CRM studio, a centre of excellence responsible for flawless campaign execution, world-class QA, and the technical optimisation of all growth-related communications in Braze. This is a senior, hands-on leadership role. You’ll oversee the end-to-end delivery of our growth communications across email, in-app, push, and content cards, ensuring every message is built to the highest standard, delivered to the right audience, and grounded in best-practice technical set-up. You’ll guide a small team, establish robust production workflows, and drive continuous improvements across our build components and QA processes. You’ll partner closely with Growth, Product, Data, and Engineering, translating strategy into seamless execution, while ring-fencing the wider CRM Team from operational and service comms work, allowing the team to focus exclusively on driving growth outcomes. This is an exciting opportunity to shape the future of CRM at one of the UK’s fastest-growing fintechs. What you can expect to be doing: Leadership & Ownership - Lead and develop Chip’s dedicated CRM Production Team, overseeing workflow, prioritisation, a...