Service Desk Engineer/AV support

Job description

The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here ! Your greatest work is ahead!: We are in search of a Service Desk Engineer to support our Advanced Research Projects Agency for Health (ARPA-H) program. As a Service Desk Engineer , you are expected to possess exceptional customer engagement, communication, technical, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide data analysis to determine root causes of application issues. The candidate must possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences. Candidate MUST: Be a US Citizen or US Person (Green Card Holder)...