Member Services Representative

Job description

Benefits: - Training & development Requirements: ` - General Manager - Assistant General Manager - Fluent in English - Proficient reading and writing skills - Computer Skills Responsibilities: Meetings: - Strong customer service skills - Problem solving skills - Willingness to take initiative - Membership Sales - Greet all members & guests with a smile and wish them well as they exit the club - Check in all members and guests in accordance with company procedures - Facilitate any messages on club software at member check-in - Answer phones in courteous, helpful, professional manner - Communicate special events to members and guests - Maintain an atmosphere, which makes members feel welcome - Facilitate all member requests or forward to a manager - Maintain professional disposition at all times - Sell retail products - Schedule member services: tanning, etc - Facilitate payment of member services in accordance with company procedures - Know club facility, services, and schedules - Maintain a clean and organized work area - Assist in all projects as delegated by club management - Follow all policies and procedures in the Employee Handbook - General Cleaning of locker rooms/taking out...