Parts Advisor

Job description

Company: Hastings Deering (Australia) Ltd About the role: Hastings Deering is currently on the hunt for a Parts Advisor to join our high performing Customer Care Centre. This a permanent , full-time position located in our Archerfield office . Reporting to the Customer Care Supervisor – Technical, the Parts Advisor is the front‑of‑house contact for customers, handling parts enquiries efficiently while delivering a consistently high‑quality service experience. This role will involve the following key duties and responsibilities: Deliver professional, customer‑focused service across multiple communication channels. Process customer orders accurately and efficiently using CAT systems and tools Clarify customer needs and provide accurate parts advice and solutions Maintain high‑quality data and records across core systems Follow all operational policies, procedures and compliance requirements Collaborate with internal teams to resolve issues and ensure smooth order delivery Support key accounts through clear communication and reliable follow‑through Apply sound problem‑solving and commercial awareness to achieve positive customer outcomes Who are we and why work with us? Hastings Deeri...