Account Manager

Job description

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer. Essential Job Functions: - Deliver existing services to meet customer expectations - Seek new business opportunities - Assist Directors in preparing QRM’s consistent with overall account plan - Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management - Work with sales staff to identify, qualify and progress potential new business opportunities within the account - Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field man...