Head of Customer Operations

Job description

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business: The Head of Customer Operations is accountable for designing, leading, and scaling the customer operations capability that underpins Customer Experience for Kainos’ Workday Products. Reporting to the Chief Customer Officer, the role ensures a consistent, data ‑ led approach to measuring customer health, identifying risk, and enabling Customer Experience teams to deliver long ‑ term value, retention, and growth. You r k ey responsibilities will include: Designing and leading the Customer Experience operating model for Wo...