Customer Service Representative

Job description

Job Description Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? What skills and experience are we looking for? - Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; - Open the initial claim and refer the person to the most suitable healthcare providers; - Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; - Record the interactions and transactions in the claims system and ensure a superior level of customer service. - College diploma or equivalent - Experience in customer service, telecommunicatio...