Senior Field Application Scientist

Job description

POSITION SUMMARY: This position is responsible for providing comprehensive scientific consultation that support account management, in tandem with the internal sales organization, in assigned territory/region. This position will be responsible for evaluating potential new instrument opportunities, supporting new and existing customers in the use of MSD kitted assays and in the development of new assays in a multidisciplinary setting. The incumbent should be based in assigned city. DUTIES AND RESPONSIBILITIES: o Train customers on the use of MSD assays, instrumentation and software o Assist existing customers with assay troubleshooting and data analysis o May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction o Effective and timely response time to inquiries o Provide feedback from the field to other team members, account managers and internal groups o Document activities and customer interactions in the CRM software (SalesForce.com) - Educate, train and support new/existing customers on MSD instrumentation and data analysis. - Provide support for customers wishing to develop their own assays on the...