Ticket Writer

Job description

Job Description: - Writes tickets and processes cash winning tickets - Handles customer questions and disputes - Counts cash at the beginning and end of each shift - Ensure all customers, whether regular or infrequent, are made to feel welcome at all times - Carry out engaging conversations and provide friendly service to customers - Show patience with customers who do not wager regularly; take the time to explain how wagering works - Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements - Calls for MTL support when writing bets requiring MTL paperwork - Adhere to Uniform Policy and ensures good standard of personal presentation at all times - Anticipate and act on the needs of the customer, seek and respond to feedback - Ensure all issues effecting the customer experience in the sports book are reported promptly - Undertake additional tasks contributing to the operations of the sports book, as requested Minimum Position Requirements: - Genuinely interested in working with and helping customers - Excellent communication skills - Prefer working as part of a team - Well-presented, polite, tactful and f...