Reputational Risk & BCDR Manager

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The Role: The Reputational Risk & BCDR Manager identifies and mitigates reputational risks across Customer Sales and Service and leads business continuity and crisis response activity. Working with governance, operations, digital, risk, and external partners, the role monitors emerging threats, coordinates incident response, and ensures regulatory compliance, enabling service continuity, rapid escalation, and resilient crisis management that safeguards customer trust. Accountabilities: - Identify, assess, and monitor reputational risks across customer-facing operations. - Lead or coordinate responses to high-risk incidents, ensuring timely escalation and structured decision-making. - Maintain, update, and test business continuity and disaster recovery (BCDR) plans for Customer Sales and Service. - Coordinate with Digital...