IT Service Desk Support with Turkish

Job description

Key Responsibilities This is an 18 months fixed term position within our company. - Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation. - Performs customer request/problem identification and follows defined procedures to resolve correctly. - Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution. - Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention. - Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements. - Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training. Working Schedule: - Monday - Friday - 8:00 - 17:00 / 9:00 - 18:00 / 10:00 - 19:00 / 11:00 - 20:00 (rotating shifts) Requirements: - Customer Interaction Handling - Problem Solving & Escalation Management...