Assistant Service Manager- RideNow Tallahassee

Job description

At RideNow Powersports-Tallahassee , our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and want to make a valuable contribution to an exciting and growing company, ReadOn! Responsibilities: - Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow-up, shop productivity, service upsell, hours per R/O, and more. - Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met. - Effectively coach and train service department team members. - Track the day-to-day performance, growth, and profitability of the service department. - Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers. - Maintain a list of all ROs and review daily for problems, deletions, and concerns. - Cashier completed repair orders and forward to accounting according to department procedures. - Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service. - Maintain a positi...