Contact Centre Team Lead, Toronto

Job description

Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Contact Centre Team Lead you will: - Lead your team to deliver a luxury and personal client experience across all contact channels and client touchpoints to drive sales and lifetime loyalty and value - Be accountable for ensuring your team consistently meets and/or exceeds commercial and client experience targets. - Think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clie...