Service Technician I (HVAC/Plumbing field)

Job description

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function: Provide phone customers service, job site field service support and assistance in training programs to provide the customer with the best possible service. Provides customers and end users with product and technical support by performing the following duties. Responsibilities: - Respond to customer inquiries on the telephone, through on‑line networks, and by mail. - Communicate with customers to help them understand how to use the product properly. - Handle customer problems that appear to arise from the use of the product. - Handle requests for replacing defective parts. - Co...