Enterprise Customer Success Manager

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. The Enterprise Customer Success Manager will be responsible for driving customer success and retention for our enterprise segment. In this role, you will work closely with our Account Directors and customer support teams to build strong relationships with customers, understand their needs and help them achieve their goals using our software products. You will be one of the primary contacts for our largest and most complex customers, helping them onboard and adopt our products, providing training and support, and ensuring their ongoing satisfaction. What you’ll do: - Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success. - Collaborate with sales and customer suppo...