Customer Service Representative

Job description

The Customer Service Representative is responsible for providing a variety of support, customer service and office administration duties related to servicing Umpqua Dairy customers. They provide information to customers via telephone and email regarding product orders, order status, delivery status, and coordination of product returns. Provides customer account management service by coordinating and managing order entry, order inquiry, product information, order status and customer returns. The Customer Service Representative will also be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives. Wage: $20.00 - $22.23/hr: Schedule: Mon - Fri 7:30am to 4:00pm * including most holidays Essential Functions: - Gain knowledge and acquire expertise in the ERMS system. - Process and complete high volume of orders timely, accurately, and thoroughly and enhance sales where appropriate. - Perform various office administration duties including but not limited to keying in orders, processing faxes, preparation of reports, etc. - Ensure ice cream orders are processed accurately, including special loads. - Address and help to resolve customer...