CRM & Loyalty Manager
Côte Restaurants · London, England, GB
CRM & Loyalty Manager, based in Kensington, London This is a hybrid role with the expectation of working from the office 3 days a week.
Job description
CRM & Loyalty Manager, based in Kensington, London This is a hybrid role with the expectation of working from the office 3 days a week. At Côte, we’re passionate about creating experiences guests want to return to, whether they’re dining in one of our brasseries, discovering Côte at Home, or exploring a new favourite bottle through Uncorked. We’re looking for a CRM & Loyalty Manager to shape how we connect with our guests at every stage of their journey. This is a role for someone who understands that great CRM is more than campaigns and data, it’s about building genuine relationships, creating memorable moments, and turning first-time visitors into loyal advocates. You’ll lead the strategy, optimisation and delivery of CRM and loyalty across the Côte portfolio and wider Group blending creativity, insight and technology to drive engagement, retention and lifetime value. What you’ll do: - Own and evolve our customer retention strategy across both restaurant and ecommerce brands, through our loyalty app and experiences that keep guests coming back. - Deliver high-impact CRM campaigns that increase engagement, drive conversion and strengthen brand connection. - Work closely with Brand...