Escalations Specialist

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Content Integrity (CI) aspires to provide best-in-class customer service while maintaining and protecting the integrity of Trustpilot’s guidelines and brand, striving towards our mission of becoming a universal symbol of trust. Our Commercial Solutions team sits within our Content Integrity function and is responsible for supporting our internal stakeholders with escalated issues affecting our customers. As the primary "Gatekeeper" and subject matter expert for the UK market—our largest commercial hub—you will act as the bridge between technical policy and commercial reality. What you'll be doing: - You will act as an internal point of contact and business partner on matters related to Content Integrity. - Act as a "firefighter" for the London office, running toward high-stakes customer situations and de-escalating them with authority. - Handle high-press...