RMA Specialist

Job description

We are seeking a detail-oriented and process-driven RMA Specialist to support and enhance our hardware return and replacement operations. This role is critical to ensuring a seamless customer experience by managing product returns, maintaining accurate system records, and identifying opportunities to improve processes and service quality. The ideal candidate is highly organized, analytical, and comfortable working cross-functionally in a fast-paced environment. This individual will play a key role in maintaining SLA performance, improving operational workflows, and ensuring accurate tracking of hardware throughout the return lifecycle. The Outcomes You’ll Deliver: In this role, you can expect to - Accurate and Efficient RMA Processing : Ensure all return requests are processed promptly and correctly, with complete and accurate documentation across systems. - Process Optimization and Documentation: Continuously refine and maintain RMA workflows and documentation, improving efficiency and reducing errors. - Data-Driven Performance Improvement : Track and analyze RMA trends, quality metrics, and KPIs to identify root causes and improve performance. - Seamless Cross-Functional Coordina...