Customer Service Representative

Job description

Customer Service Representatives Oticon Medical BAHS specializes in developing, producing, and distributing advanced bone-anchored hearing systems, including long-term implants, sound processors, software, and surgical tools. We are a global leader in hearing solutions, and we are currently looking for Customer Service Representatives to serve as the frontline ambassadors of our organization, playing a vital role in delivering exceptional service to our customers, patients and field representatives. The primary responsibility is to ensure customer satisfaction by addressing inquiries and concerns with professionalism, empathy, and efficiency. The role requires strong communication skills, a customer-first mindset, and the ability to deliver high-quality service in a fast-paced environment. Key responsibilites: - Act as the primary point of contact for customers, patients, and field representatives, delivering professional and efficient support. - Promote and sell Oticon Medical products and services as appropriate. Support Marketing initiatives to ensure successful transactions. - Process orders, invoices, returns, repairs, and warranties for Oticon Medical products with a high lev...