Area Support Manager (Las Vegas)

Job description

Job Summary: The Area Support Manager will oversee and assist customer service Coordinators in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities: · Hires entry-level customer service employees. · Trains new employees in the company’s customer service policies, procedures, and best practices. · Organizes and oversees the schedules and work of assigned staff. · Conducts performance evaluations that are timely and constructive. · Handles discipline and termination of employees as needed and in accordance with company policy. Duties/Responsibilities: · Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. · Monitor Coordinator productivity and provide constructive feedback and coaching · Provide direct support to the coordinators; ensure that employees understand their duties or delegated tasks. · Assist with the on-boarding and training of new employees · Coordinate completion of Employee performance reviews along with Direct Report · Review and post Timesheets in Bolt · Ensure adherence to company...