Dialer & Data Analyst

Job description

The Dialer & Data Analyst will be responsible for managing and optimizing dialer systems. Support account set-up, set up new campaigns, monitor existing campaigns, assist in managing productivity, and ensure operational efficiency. Role will require troubleshooting issues, managing user access, and collaborating on system enhancements. This role includes designing and maintaining reporting, analyzing leading and lagging metrics & KPIs, providing analytics and recommendations for improvement of performance and productivity. Keeping up to date with the internal systems and processes. - Design, implement, and maintain system monitoring and reporting processes. - Respond to and resolve dialer system related issues, concerns and breakdowns. - Manage user accounts (adding/removing users), oversee call recordings, and install required software. - Plan, execute, report, and monitor call campaigns. - Track and analyze metrics/ KPIs to identify trends and recommend improvement opportunities. - Prepare and distribute daily, weekly, monthly, quarterly performance reports and power point presentations. - Recommend and implement system modifications to enhance security and usability. - Participa...