POS Support Specialist

Job description

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America This position will be onsite in Phoenix, Arizona. U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems. Job Details: Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel. Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc. Identify software discrepancies and report to development teams for resolution. Research issues and assist in swift incidence and response scenarios. Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable. Trace possible network issues that impede the proper function of the software and es...