Customer Service Officer

Job description

Job Summary: We strive to provide our customers with the highest level of Customer Service, we ensure our customers are replied to quickly, politely and with reliable information. Essential Functions & Accountabilities: - Enter customer orders for Fertility and Med Device businesses, into Navision. - Field emails, reply accordingly following labelling and filing procedure. - Field phone calls. - Work with case queue in CRM. - Some month end reporting. - Manage freight enquiries, follow up and resolve. - Take credit card payments over the phone for ER Peak service. - Co-ordinate with Warehouse manager to manage daily outward goods workload. - Proactively support the growth of the business by developing and strengthening customer relationships. - Actively respond to customer requests, source information and share. - Work in partnership with the Customer Experience Manager to address any customer issues. - Work in partnership with the Customer Experience Manager to enhance policy and procedures. - Assist with annual blind stocktake. - Other duties as mutually agreed. Qualifications: Knowledge, Skills and Abilities: - Excellent phone manner. - Excellent written English. - Attention to...