SVP, Servicing

Job description

At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership. WHAT YOU WILL BE DOING: - Provide executive leadership and strategic direction across all Servicing functions, including payment processing, escrow, customer care, default, loss mitigation, investor reporting and compliance - Develop and execute long-term servicing strategies aligned with enterprise goals and growth projections - Lead large, cross-functional teams with a focus on performance management, coaching and leadership development - Drive operational excellence through data-driven decision-making, KPIs, automation and continuous improvement initiatives - Partner with Compliance, Legal and Risk teams to ens...