Concierge Supervisor

Job description

The Concierge Supervisor, Americana at Brand, plays a pivotal role in overseeing the Concierge team, ensuring the delivery of exceptional service, and maintaining a seamless experience for residents, guests, and visitors across our multifaceted property. ESSENTIAL FUNCTIONS: - Supervise and lead the Concierge team, ensuring consistent adherence to luxury service standards and operational guidelines. - Oversee day-to-day Concierge operations, including scheduling, task assignments, and shift coverage. - Train, mentor, and support Concierge staff in delivering exceptional, personalized service and maintaining comprehensive property knowledge. - Foster a culture of hospitality excellence by modeling best-in-class service behaviors and actively coaching team members in real-time. - Act as a point of escalation for complex guest or resident inquiries, complaints, or service requests, resolving them with professionalism and urgency. - Develop and maintain a deep understanding of The Americana at Brand, including tenants, events, promotions, and amenities to ensure the team can make timely and informed recommendations. - Proactively research and communicate weekly updates about City of Gl...