Technical Service Specialist

Job description

Description With direct supervision, works collaboratively with the team, providing immediate support as applicable. Primarily focused on building technical expertise and expanding knowledge of Schluter systems, products, and applications to support increasingly complex inquiries. RESPONSIBILITIES: - Serve as primary customer support point of contact for installed claims in North America. - Ability to handle recurring problems that are technical in nature, with established solutions available through documented guidance and prior experience. - Communicates with internal teams and occasionally with external contacts to provide or obtain information, often requiring some technical explanation, clarification, or interpretation of established procedures or product details." - Resolves common but technically detailed product inquiries using established documentation, escalating unique or cross-functional issues as needed. - Work closely with all Technical Services entities for training to ensure that product and process knowledge are well understood. - Have a continuous improvement mentality focusing on consistency, collaboration, efficiency and creating a positive customer experience....