Student Care Team Program Specialist

Job description

The Student Care Team Program Specialist provides comprehensive operational, administrative, and programmatic support to the Student Care Team (SCT). This highly student-facing position serves as a central point of contact for students, families, faculty, staff, and campus partners, ensuring timely, coordinated, and student-centered care in conjunction with case management team support. Duties: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. - Operational and Administrative Responsibilities: Provide operational and administrative support for the Student Care Team, including oversight of front desk services, monitoring the general SCT email and phone line. Compile monthly statistics and prepare reports to support assessment, planning, institutional, and division reporting requirements (e.g., Dashboard, Story Reports, etc.), reconcile and substantiate credit card transactions for the SCT. - Student Support and Care Coordina...