Reservationist

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES: IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position is responsible for providing superior customer service via phone and other electronic means. Primary Duties and Responsibilities : includes but not limited to: - Answers and processes all incoming communications with internal and external guests - Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department - Evaluates player ratings to determine access and availability of marketing promotions - Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities - Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers - Troubleshoots guest issues with online logins for MyMoheganSun.com and gaming accounts - Knowledge of all aspects of the Momentum program and promotes the benefits to...