IT Technical Support Specialist II (3rd line)

Job description

Technical Support Specialist II (3 rd line) Location : Philadelphia (Office-based): This role is based 4 a week from our office in Exton, then moving to 5 days a week in our Philadelphia office in June 2026 Position Summary: Join our global Support Services organization as an IT Support Specialist II where you will be a key member of our team, providing third-level technical support to our Bentley colleagues. You will deliver crucial IT infrastructure and AV support for our Americas region, with a focus on our state-of-the-art Philadelphia Experience Center. We are looking for a customer-focused individual to maintain and enhance our IT service standards and support our colleagues in the Philadelphia office. Responsibilities: Provide exemplary white-glove 3 rd line technical support to both internal colleagues and visiting customers. Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (l lighting, audio, camera equipment and large format displays) , ensuring seamless meeting experiences Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Ce...