Customer Experience Shift Manager

Job description

Description Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today. We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. What You’ll Do: The Customer Experience Shift Manager will oversee daily operations for a remote team during assigned shifts. This role ensures operational excellence and exceptional service delivery through hands-on supervision, real-time coaching, and immediate issue resolution during business hours. Schedule : Full-time. Regularly scheduled hours for this role are Monday, Tuesday, and Friday, 1:00 PM - 9:30 PM EST, Saturday and Sunday 8:15 AM - 5:15 PM EST. Please note that flexibility in coverage may occasionally be required based on the needs...