Computer Network Technician III

Job description

Overview Abacus Technology is seeking a Computer Network Technician to provide IT support for the Arnold Engineering Development Complex (AEDC) at Arnold AFB. This is a full-time, represented position. Responsibilities: - Provide installation and support of desktops, laptops, printers, multifunction devices, mobile phones, and tablets. - Develop, maintain, and disseminate a listing of all currently supported and approved software, hardware, and peripherals. - Respond to all problem calls and dispatch the appropriate category of support which shall include warranty service providers and external software vendors. - Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty. - Perform repairs for items not covered by warranty. - Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, Internet operation and access questions, virus assistance, hardware and software implementation or integration problems, and a myriad of additional problems or requirements. - Provide: troubleshooting for IP and some non-IP based desktop systems, peripherals,...