End User Support Lead

Job description

Role Summary We have a fantastic opportunity for a End User Support Lead to join our EMEA team in London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with some experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology and its application and use in the business, as well as customer oriented with a desire to learn and develop a career in technical service delivery. You will also be part of on call (1 week in 5), Monday to Sunday 08:00 to 18:00. What you will be doing: Management, Data Breach and Vulnerability management events. - Work within the End User Support Engineering team, you will be a key point of contact for user incidents & service requests. - Drive and maintain set delivery standards through all incident and request queues, ensuring that no calls are unanswered or unassigned. - Ensure adh...