Support Analyst, Level 2 - Centrered IT

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position: One of our operating companies, Centrered IT , is looking for a Support Analyst to join their team in Canberra. As a Support Analyst, L2, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognise the impact of identifying root cause analyse and on-the-spot fixes. Responsibilities: - Provide Level 2 technical support for escalated issues, ensuring timely resolution and high-quality service delivery. - Assist in maintaining and supporting core infrastructure, including servers, Micros...