Account Manager - Customer Service

Job description

Requirements: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - Manage end-to-end order processing and management to ensure on-time, in-full, and accurate fulfilment. - Monitor inventory and proactively communicate delays, shortages, pricing issues, and shipment updates. - Manage and support customer Master Data maintenance and customer set ups. - Provide reporting and support across the business, including open orders, fill rates, cycle times, and seasonal, promotional program tracking. - Initiates and manages pricing, quotes, and new part (material) requests. - Provide quotes, pricing, upsell & recommend additional products based on all inquiries to existing and potential customers in a timely manner. - Prepare monthly performance metrics for key accounts. - Partner with internal teams to identify and implement process improvement opportunities. - Troubleshoot order issues and resolve all customer concerns with urgency and professionalism. - Coordinate, investig...